The 5 principles of our quality and environmental policy
- Quality is when the customer comes back, not the product
We want to meet the wishes and requirements of our customers professionally, competently, and at a price commensurate with the value they get. The standards for our quality are set by the customers, because the existence of our enterprise and the jobs of all employees depend on the customers' orders.
- Our trademarks are outstanding products and services
Our products and services should be regarded by our customers as outstanding compared with those of our competitors. We position ourselves in the premium quality segment in order to distinguish ourselves from "cut-price suppliers". Because of that we arouse high expectations on the part of our customers, expectations which we have to live up to and which concern not only the quality of our products and services, but also the protection of our environment and the conservational use of natural resources. We can only deliver on this if we constantly improve our products and services.
- Continuous improvement is the job of all employees
Responsibility for the quality of our work and for the economical use of energy and materials lies with every single employee. All employees consequently are obligated to work in a responsible, cost-effective, quality-conscious and environment-friendly manner. The cooperation of all departments is demanded and promoted. The continuous improvement of processes, products and information is a task of all employees.
- Releases do not release us from responsibility
Granting of type approval does not relieve us of the responsibility for our products. We feel bound by our social responsibility as holders of design certifications. Accordingly, all the duties they entail are discharged conscientiously and in accordance with the latest state of the art. The same goes for the manufacture of our products. The observance of all statutory requirements and, if possible, the overfulfillment of required standards is not only our duty, but a part of our responsibility towards our fellow humans and for our environment, and towards future generations as well.
- There is no "quality-free zone" in our enterprise
The quality of our services counts just as much as the quality of our products. This also applies to our internal processes. Each department is at the same time supplier and customer in dealings with other departments.
The Management, May 2007
